Quest Terms and Conditions
For the use by RiveX only
As part of our commitment to our community, RiveX is proud to present the RiveX Quest 2019 (“Quest”, “the Quest”) where participants stand a chance to win prizes up to $100,000 worth of RVX tokens.
1.1. These Terms and Conditions set forth hereafter shall govern your participation of the Quest and shall further establish a legally binding
contract between you (“Participant”, “You”, “Your’’) and RiveX (together with its wholly or party owned subsidiaries, and affiliates).
1.2. By clicking agree and/or participating in the Quest you accept and agree to comply with these Terms and Conditions in full. In case you
disagree with these Terms and Conditions or any part of these Terms and Conditions, you will be ineligible to participate in this Quest.
1.3. These Terms and Condition, Quest Rule Book are meant to supplement each other. Whenever there are conflicting provisions between
these Terms and Conditions and any of the abovementioned document(s), the provisions of the latter shall apply.
2.1. In addition to the observance of the Quest Rule Book to be eligible to participate in the RiveX Quest, you must:
- Be 18 years or older;
- Reside in a country and/or jurisdiction where the receipt of cryptocurrencies and tokens is legal;
- Strictly observe all rules as listed on the RiveX Quest Rulebook until the end of the RiveX Quest.
- RiveX reserves the absolute discretion to determine the eligibility of any participant.
you are deemed to have agreed and consented to allow RiveX and its affiliates and related corporations (each as defined in the
Companies Act (Cap. 50) of Singapore)(collectively “RiveX Group”) to:
1. Collect, use, disclose and/or process information about you that you had previously provided to RiveX, that you now provide to the
2. Disclose information about you to third party service providers that are engaged by RiveX to perform certain functions in connection
Unless we have legal grounds to do so otherwise, we will provide you with at least 30 days’ prior notice of the effective date of the
4. Some pages on the websites of the RiveX Group of parts of the RiveX services may include links to third-party websites. These sites
5. From time to time request any additional information from you to assist in the smooth running of the Quest.
Should you wish to withdraw your consent in part or whole, please contact us.
3(A). HOW WE USE THE INFORMATION WE COLLECT
We will use any information provided by you to RiveX. In particular, we will use your information for the following purposes:
Internal Uses: Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customized
experience in your use of the RiveX Services. We do this by processing your information to:
a) process transactions and provide the RiveX Services;
b) complete our customer screening and identity verification process including checks in relation to fraud detection and
prevention, anti-money laundering, know-your-client and the countering of the financing of terrorism;
c) resolve disputes, collect fees, and troubleshoot problems;
d) manage risks and carry out investigations, in relation to any illegal activity or potential illegal activity or transactions for breach
or potential breach of our terms and conditions;
e) provide you with customer support services;
f) improve the RiveX Services by customising your user experience;
g) measure the performance of the RiveX Services and improve their content and layout;
h) manage and protect our information technology infrastructure;
i) provide targeted marketing and advertising, service updates, and deliver promotional offers based on the communication
preferences you have defined for your RiveX account (please refer to the section "Our Contact with RiveX Customers" below)
and your activities when using the RiveX Services; and
j) perform creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties.
Questionnaires, Sweepstakes, Surveys and Profile Data: If you choose to answer our optional questionnaires or surveys, we may
use such information to improve the RiveX Services, send you marketing or advertising information, manage the sweepstakes, or
as otherwise explained in detail in the survey itself.
Our Contact with RiveX Customers: We communicate with our users on a regular basis via email and chats to provide requested
services. We may also communicate with our users by phone to:
a) resolve customer complaints or claims made by users;
b) respond to requests for customer service;
c) inform users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
d) confirm information concerning a user's identity, business or account activity;
e) carry out collection activities;
f) conduct customer surveys; and
g) investigate suspicious transactions.
We use your email or physical address to confirm your opening of a RiveX account, to send you notice of payments that you send
or receive through RiveX, to send you information about important changes to our products and services, and to send notices and
other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational
in nature rather than promotional.
We also use your email address to send you other types of communications that you can control, including "news” and “notice of
special third-party promotions”. You can choose whether to receive some, all or none of these communications when you complete
the registration process, or at any time thereafter, by logging in to your account and then selecting settings and updating your
Other purposes: In some cases, we will also use your information for the purposes of, or in connection with:
a) independent audits of our financial statements and operations – the auditors may seek to contact a sample of our customers
to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any
b) an official request from a public or judicial authority where either compelled by law or where appropriate in all the
c) applicable legal or regulatory requirements;
d) financial accounting and invoicing purposes;
e) maintaining and managing insurance and insurance claims relating to our business;
f) services we receive from our professional advisors, such as lawyers, accountants, insurance brokers and consultants;
g) the transfer to a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or
potential transfer or merger of part or all of RiveX’s business or assets, or any associated rights or interests, or to acquire a
business or enter into a merger with it; and
h) protecting our rights and those of the RiveX Group.
We may combine your information with other information we collect from other companies and use it to improve and personalize the
RiveX Services and send marketing communications to you. You will only receive such marketing communications from us or may
participate in our ad-customization programs if you have expressly consented to doing so. If you have consented, but no longer wish
to receive marketing communications from us or participate in our ad-customization programs, simply update your preferences.
3(C). How We Share your Information with Other Third Parties
We will share your information with the following types of third parties in the circumstances described below.
a) Disclose necessary information to the police and other law enforcement and/or fraud prevention agencies:
Such entities include security forces, competent governmental, inter-governmental or supranational bodies, regulatory
authorities and recognised self-regulatory authorities. Disclosure to such entities will be made where (i) the law (including but
without limitation the General Data Protection Regulation, the applicable regulations on the US Foreign Account Tax
Compliance Act (the “FATCA Law”), and regulations on the OECD common reporting standard (the “CRS Law”)) compels or
permits us; or (ii) we have reason to believe it is appropriate for us to cooperate with such entities for checks in relation to
fraud detection and prevention, anti-money laundering, know-your-client and countering of the financing of terrorism, or
investigations in relation to any other illegal activity or potential illegal activity. If you are covered by the FATCA Law or CRS
Law, we are required to give you notice of the information about you that we may transfer to various authorities.
b) Disclose necessary information to other third parties such as payment processors, auditors, financial products providers,
business partners, marketing and public relations agencies, shipping and courier companies, RiveX Group companies,
marketplaces, service providers and your agents or legal representatives:
Such disclosure is required for purposes of our provision of the RiveX Services, investigations into transactions on breach or
potential breach of our terms and conditions, support of our business operations, checks in relation to fraud detection and
prevention, anti-money laundering, know-your-client and countering of the financing of terrorism, investigations in relation to
any other illegal activity or potential illegal activity, bill collection, marketing, provision of customer support services and public
c) Disclose necessary information to intellectual property rights owners:
Such disclosure is required under the applicable national law in the event that an owner of intellectual property rights
commences any action or pursues a claim against RiveX for an out-of-court information disclosure due to an infringement of
their intellectual property rights for which the RiveX Services have been used.
d) Grant access to information in event of mergers or acquisitions involving RiveX:
As with any other business, it is possible that in the future RiveX could merge with, or be acquired by, another company. If
such merger or acquisition occurs, the successor company will have access to your Account Information maintained by RiveX,
e) Disclosing transactional details of RiveX users in event of transfer of funds between them:
If you are a registered RiveX user and you are sending funds or transacting with another registered RiveX user, as a part of
the transaction, the name, email address, date of sign-up and pertinent transactional details of both parties will be shared as a
part of transaction notification. However, your card number, bank account and other financial information will not be revealed
to anyone whom you have paid or who has paid you through the RiveX Services or third parties that use the RiveX Services,
except with your express permission or if we are required to do so pursuant to credit card rules, a court order or other legal
f) Disclosing information to sellers when RiveX users use purchase goods/services using the RiveX Services:
If you are buying goods or services and pay through RiveX, we may provide the seller with the delivery address for the goods
and your billing address to complete your transaction. If an attempt to pay your seller fails, or is later invalidated, we may also
provide your seller with details of the unsuccessful payment. To facilitate dispute resolutions, we may provide a buyer with the
seller's address so that goods can be returned to the seller.
g) Disclosing information to loyalty schemes of which RiveX users are members:
If you link your membership of an eligible loyalty scheme to your account in our mobile app, we will share your loyalty scheme
membership ID with the relevant loyalty scheme when you pay using RiveX. If you remove your loyalty scheme membership
ID from your Account, we will stop sharing this information.
h) Disclosing information to third party service providers who facilitate payments from or to you:
We work with third parties to enable them to accept or facilitate payments from or to you using the RiveX Services. In doing
so, a third party may share information about you with us such as your email address or phone number, when a payment is
sent to you or when you are attempting to pay that third party. We use this information to confirm that you are a RiveX
customer and that RiveX can be enabled to make a payment, or where a payment is sent to you to send you a notification that
you have received a payment. Also, if you request that we validate your status as a RiveX customer with a third party, we will
do so. Please note that third parties you receive funds or buy from may have their own privacy policies, and RiveX is
RiveX reserves absolute discretion to disqualify any participant of the RiveX Quest for breach of any rules stated in the RiveX Rule and/or terms and conditions. Online entries made with multiple e-mail addresses, under multiple identities or through the use of any other device or artifice to enter multiple times will be deemed invalid. If the winner is an online entrant, the winning online entry will be deemed to have been submitted by the authorized account holder of the e-mail address from which the entry was made. The authorized email account holder is deemed as the natural person who is assigned to an e-mail address by an internet access provider, service provider or other organization that is responsible for assigning e-mail addresses or the domain associated with the submitted e-mail address. RiveX shall not be responsible for incorrect or inaccurate transcription of entry information, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access any online service or web site, inability to submit the online entry form, or any other error or malfunction, or any injury or damage to entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this sweepstakes, or for late, lost, stolen, postage due, illegible or misdirected entries. If this sweepstakes or any web site associated therewith (or any portion thereof) becomes corrupted or otherwise does not permit entry in the sweepstakes, or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes, in RiveX’s sole opinion, corrupt or affect the administration, security, fairness, integrity, or proper operation of this contest, RiveX reserves the right, at its sole discretion, to disqualify any individual implicated in such action, and/or to cancel, terminate, modify or suspend this sweepstakes or any portion thereof. Any attempt by an entrant or any other individual to deliberately damage any online service or web site or undermine the legitimate operation of this sweepstakes is a violation of criminal and civil laws and should such an attempt be made, RiveX reserves the right to seek damages and/or other remedies from any such person to the fullest extent permitted by law.
5. MISCELLANEOUS TERMS
5.1. Winners of the Quest may be required to sign a declaration/release prior to receiving the prize.
5.2. RiveX makes no warranty or representation as to any of the prizes and is not liable if you experience technical difficulties whether
attributable to RiveX.
5.3. All applicable taxes and government charges relating to the prizes are the sole responsibility of each winner. RiveX reserves the right
to withhold and deduct such taxes and charges from the prize if and to the fullest extent as required by law.
5.4. The winners of prizes may not substitute the prize for its cash equivalent. RiveX reserves the right to substitute any of the prizes with
any article or service of similar or greater value at its sole discretion. Prize may not be assigned or transferred.