Quest Terms and Conditions

For the use by RiveX only

November 2019

Last updated:28.11.2019

As part of our commitment to our community, RiveX is proud to present the RiveX Quest 2019 (“Quest”, “the Quest”) where participants stand a chance to win prizes up to $100,000 worth of RVX tokens.


    1.1. These Terms and Conditions set forth hereafter shall govern your participation of the Quest and shall further establish a legally binding 

           contract between you (“Participant”, “You”, “Your’’) and RiveX (together with its wholly or party owned subsidiaries, and affiliates).

    1.2. By clicking agree and/or participating in the Quest you accept and agree to comply with these Terms and Conditions in full. In case you

           disagree with these Terms and Conditions or any part of these Terms and Conditions, you will be ineligible to participate in this Quest.

    1.3. These Terms and Condition, Quest Rule Book are meant to supplement each other. Whenever there are conflicting provisions between

           these Terms and Conditions and any of the abovementioned document(s), the provisions of the latter shall apply.


    2.1. In addition to the observance of the Quest Rule Book to be eligible to participate in the RiveX Quest, you must:

           - Be 18 years or older;

           - Reside in a country and/or jurisdiction where the receipt of cryptocurrencies and tokens is legal;

           - Strictly observe all rules as listed on the RiveX Quest Rulebook until the end of the RiveX Quest.

           - RiveX reserves the absolute discretion to determine the eligibility of any participant.


This Privacy Policy explains what information RiveX gathers about you, the source of that information, what we use that information for, the lawful basis on which that information is used, and who we share that information with when you use products, services, content, features, technologies or functions offered by RiveX and all related, sites, applications, and services (collectively, the “RiveX Services”). It also sets out your rights in relation to your information and who can you contact for more information or queries.

    3.1. By accepting this Privacy Policy or by participating in the RiveX Quest after the effective date of this Privacy Policy (as set out above),

           you are deemed to have agreed and consented to allow RiveX and its affiliates and related corporations (each as defined in the

           Companies Act (Cap. 50) of Singapore)(collectively “RiveX Group”) to:

           1. Collect, use, disclose and/or process information about you that you had previously provided to RiveX, that you now provide to the

               RiveX and/or that you may in the future provide to the RiveX for the purposes set out below in this Privacy Policy; and

           2. Disclose information about you to third party service providers that are engaged by RiveX to perform certain functions in connection

               with the purposes set out below in this Privacy Policy; and

           3. This Privacy Policy may be revised over time as new features are added to the RiveX Services or as we incorporate suggestions

               from our customers. We may change this Privacy Policy at any time by posting a revised version of it on our website or softwares.

               Unless we have legal grounds to do so otherwise, we will provide you with at least 30 days’ prior notice of the effective date of the

               revised privacy policy. We will post the notice on our website follewed by a notification to you by e-mail or physical mail; and

           4. Some pages on the websites of the RiveX Group of parts of the RiveX services may include links to third-party websites. These sites

               are governed by their own privacy statements and terms of use.

           5. From time to time request any additional information from you to assist in the smooth running of the Quest.

The third party service providers as referred to in para(b) may be located within or outside Singapore. In this regard, by accepting this Privacy Policy or continuing to use the RiveX Services  after the effective date of this Privacy Policy (as set out above), you are deemed to have agreed and consented that such third party service providers may, to the extent necessary to perform the said functions, collect, use, disclose and/or process information about you.


Should you wish to withdraw your consent in part or whole, please contact us.



           We will use any information provided by you to RiveX. In particular, we will use your information for the following purposes:

           Internal Uses: Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customized

           experience in your use of the RiveX Services. We do this by processing your information to:

                 a)     process transactions and provide the RiveX Services;

                 b)     complete our customer screening and identity verification process including checks in relation to fraud detection and

                         prevention, anti-money laundering, know-your-client and the countering of the financing of terrorism;

                 c)     resolve disputes, collect fees, and troubleshoot problems;

                 d)     manage risks and carry out investigations, in relation to any illegal activity or potential illegal activity or transactions for breach

                         or potential breach of our terms and conditions;

                 e)     provide you with customer support services;

                 f)      improve the RiveX Services by customising your user experience;

                 g)     measure the performance of the RiveX Services and improve their content and layout;

                 h)     manage and protect our information technology infrastructure;

                 i)      provide targeted marketing and advertising, service updates, and deliver promotional offers based on the communication 

                         preferences you have defined for your RiveX account (please refer to the section "Our Contact with RiveX Customers" below)

                         and your activities when using the RiveX Services; and

                 j)      perform creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties.

                 Questionnaires, Sweepstakes, Surveys and Profile Data: If you choose to answer our optional questionnaires or surveys, we may

                 use such information to improve the RiveX Services, send you marketing or advertising information, manage the sweepstakes, or

                 as otherwise explained in detail in the survey itself.

                 Our Contact with RiveX Customers: We communicate with our users on a regular basis via email and chats to provide requested

                 services. We may also communicate with our users by phone to:

                 a)     resolve customer complaints or claims made by users;

                 b)     respond to requests for customer service;

                 c)     inform users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;

                 d)     confirm information concerning a user's identity, business or account activity;

                 e)     carry out collection activities;

                 f)      conduct customer surveys; and

                 g)     investigate suspicious transactions.

                 We use your email or physical address to confirm your opening of a RiveX account, to send you notice of payments that you send

                 or receive through RiveX, to send you information about important changes to our products and services, and to send notices and

                 other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational

                 in nature rather than promotional.

                 We also use your email address to send you other types of communications that you can control, including "news” and “notice of

                 special third-party promotions”. You can choose whether to receive some, all or none of these communications when you complete

                 the registration process, or at any time thereafter, by logging in to your account and then selecting settings and updating your 


                 Other purposes: In some cases, we will also use your information for the purposes of, or in connection with:

                 a)     independent audits of our financial statements and operations – the auditors may seek to contact a sample of our customers

                         to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any

                         secondary purposes;

                 b)     an official request from a public or judicial authority where either compelled by law or where appropriate in all the


                 c)     applicable legal or regulatory requirements;

                 d)     financial accounting and invoicing purposes;

                 e)     maintaining and managing insurance and insurance claims relating to our business;

                 f)      services we receive from our professional advisors, such as lawyers, accountants, insurance brokers and consultants;

                 g)     the transfer to a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or

                         potential transfer or merger of part or all of RiveX’s business or assets, or any associated rights or interests, or to acquire a

                         business or enter into a merger with it; and

                 h)     protecting our rights and those of the RiveX Group.

           3(B). Marketing

           We may combine your information with other information we collect from other companies and use it to improve and personalize the

           RiveX Services and send marketing communications to you. You will only receive such marketing communications from us or may

           participate in our ad-customization programs if you have expressly consented to doing so. If you have consented, but no longer wish

           to receive marketing communications from us or participate in our ad-customization programs, simply update your preferences.

           3(C). How We Share your Information with Other Third Parties

           We will share your information with the following types of third parties in the circumstances described below.

                 a)     Disclose necessary information to the police and other law enforcement and/or fraud prevention agencies:

                         Such entities include security forces, competent governmental, inter-governmental or supranational bodies, regulatory

                         authorities and recognised self-regulatory authorities. Disclosure to such entities will be made where (i) the law (including but

                         without limitation the General Data Protection Regulation, the applicable regulations on the US Foreign Account Tax

                         Compliance Act (the “FATCA Law”), and regulations on the OECD common reporting standard (the “CRS Law”)) compels or

                         permits us; or (ii) we have reason to believe it is appropriate for us to cooperate with such entities for checks in relation to

                         fraud detection and prevention, anti-money laundering, know-your-client and countering of the financing of terrorism, or

                         investigations in relation to any other illegal activity or potential illegal activity. If you are covered by the FATCA Law or CRS

                         Law, we are required to give you notice of the information about you that we may transfer to various authorities.

                 b)     Disclose necessary information to other third parties such as payment processors, auditors, financial products providers,

                         business partners, marketing and public relations agencies, shipping and courier companies, RiveX Group companies,

                         marketplaces, service providers and your agents or legal representatives:

                         Such disclosure is required for purposes of our provision of the RiveX Services, investigations into transactions on breach or

                         potential breach of our terms and conditions, support of our business operations, checks in relation to fraud detection and

                         prevention, anti-money laundering, know-your-client and countering of the financing of terrorism, investigations in relation to

                         any other illegal activity or potential illegal activity, bill collection, marketing, provision of customer support services and public

                         relations purposes.

                 c)     Disclose necessary information to intellectual property rights owners:

                         Such disclosure is required under the applicable national law in the event that an owner of intellectual property rights

                         commences any action or pursues a claim against RiveX for an out-of-court information disclosure due to an infringement of

                         their intellectual property rights for which the RiveX Services have been used.

                 d)     Grant access to information in event of mergers or acquisitions involving RiveX:

                         As with any other business, it is possible that in the future RiveX could merge with, or be acquired by, another company. If

                         such merger or acquisition occurs, the successor company will have access to your Account Information maintained by RiveX,

                         and this Privacy Policy continues to apply to such successor company unless and until it is amended.

                 e)     Disclosing transactional details of RiveX users in event of transfer of funds between them:

                         If you are a registered RiveX user and you are sending funds or transacting with another registered RiveX user, as a part of

                         the transaction, the name, email address, date of sign-up and pertinent transactional details of both parties will be shared as a

                         part of transaction notification. However, your card number, bank account and other financial information will not be revealed

                         to anyone whom you have paid or who has paid you through the RiveX Services or third parties that use the RiveX Services,

                         except with your express permission or if we are required to do so pursuant to credit card rules, a court order or other legal


                 f)      Disclosing information to sellers when RiveX users use purchase goods/services using the RiveX Services:

                         If you are buying goods or services and pay through RiveX, we may provide the seller with the delivery address for the goods

                         and your billing address to complete your transaction. If an attempt to pay your seller fails, or is later invalidated, we may also

                         provide your seller with details of the unsuccessful payment. To facilitate dispute resolutions, we may provide a buyer with the

                         seller's address so that goods can be returned to the seller.

                 g)     Disclosing information to loyalty schemes of which RiveX users are members:

                         If you link your membership of an eligible loyalty scheme to your account in our mobile app, we will share your loyalty scheme

                         membership ID with the relevant loyalty scheme when you pay using RiveX. If you remove your loyalty scheme membership

                         ID from your Account, we will stop sharing this information.

                 h)     Disclosing information to third party service providers who facilitate payments from or to you:

                         We work with third parties to enable them to accept or facilitate payments from or to you using the RiveX Services. In doing

                         so, a third party may share information about you with us such as your email address or phone number, when a payment is

                         sent to you or when you are attempting to pay that third party. We use this information to confirm that you are a RiveX

                         customer and that RiveX can be enabled to make a payment, or where a payment is sent to you to send you a notification that

                         you have received a payment. Also, if you request that we validate your status as a RiveX customer with a third party, we will

                         do so. Please note that third parties you receive funds or buy from may have their own privacy policies, and RiveX is


RiveX reserves absolute discretion to disqualify any participant of the RiveX Quest for breach of any rules stated in the RiveX Rule  and/or terms and conditions. Online entries made with multiple e-mail addresses, under multiple identities or through the use of any other device or artifice to enter multiple times will be deemed invalid. If the winner is an online entrant, the winning online entry will be deemed to have been submitted by the authorized account holder of the e-mail address from which the entry was made. The authorized email account holder is deemed as the natural person who is assigned to an e-mail address by an internet access provider, service provider or other organization that is responsible for assigning e-mail addresses or the domain associated with the submitted e-mail address. RiveX shall not be responsible for incorrect or inaccurate transcription of entry information, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access any online service or web site, inability to submit the online entry form, or any other error or malfunction, or any injury or damage to entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this sweepstakes, or for late, lost, stolen, postage due, illegible or misdirected entries. If this sweepstakes or any web site associated therewith (or any portion thereof) becomes corrupted or otherwise does not permit entry in the sweepstakes, or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes, in RiveX’s sole opinion, corrupt or affect the administration, security, fairness, integrity, or proper operation of this contest, RiveX reserves the right, at its sole discretion, to disqualify any individual implicated in such action, and/or to cancel, terminate, modify or suspend this sweepstakes or any portion thereof. Any attempt by an entrant or any other individual to deliberately damage any online service or web site or undermine the legitimate operation of this sweepstakes is a violation of criminal and civil laws and should such an attempt be made, RiveX reserves the right to seek damages and/or other remedies from any such person to the fullest extent permitted by law.



    5.1. Winners of the Quest may be required to sign a declaration/release prior to receiving the prize.


    5.2. RiveX makes no warranty or representation as to any of the prizes and is not liable if you experience technical difficulties whether

           attributable to RiveX.

    5.3. All applicable taxes and government charges relating to the prizes are the sole responsibility of each winner. RiveX reserves the right

           to withhold and deduct such taxes and charges from the prize if and to the fullest extent as required by law.

    5.4. The winners of prizes may not substitute the prize for its cash equivalent. RiveX reserves the right to substitute any of the prizes with

           any article or service of similar or greater value at its sole discretion. Prize may not be assigned or transferred.